Every voice counts,
Every call matters
To be the go-to partner that bridges businesses and their customers with seamless, AI powered omni-channel solutions. Delivering top-notch quality and unforgettable experiences, without breaking the bank!
Scroll to exploreConnect Centre Group Connecting People Everywhere
Founded in 2004, Connect Centre is a multi-channel outsourced contact centre that provides customer relationship management solutions.
Our services include Customer Service, Fault Reporting / Technical Support, Facilities Management, Tele-Sales / Tele-Marketing, Emergency Response and Administrative Back-Office, delivered with state-of-the-art omni-channel technologies, across inbound and outbound voice calls, SMS, website live-chat, email, WhatsApp, AI chatbots and other online services.
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Our Vision
"Strong & Positive Relationships between Businesses & their Customers, bridged and fostered by Connect Centre."
Our Mission
"To provide superior contact centre services that are seamless, pleasant and supportive to the end users, and of superior quality yet cost effective to our clients."
Our Journey
- 2004Established at Changi Women's Prison
- 2008Expanded to male prison facilities; HQ at Outram Road
- 2010Relocated to Singapore Prison Service Cluster B3
- 2013Moved to new office at Henderson
- 2017Opened subsidiary in Johor Bahru, Malaysia
- 2018Established WebCall Pte Ltd
- 2024New subsidiary in Indonesia; branch office in Ubi, Singapore
Our Commitment to You
Multi-language support for complex interactions
We communicate in your customers' language to deliver better outcomes.
Award-winning, compliant services
Recognised for excellence and our commitment to information security.
Scalability (Plug and Play)
Scale up or down quickly to meet your business demands.
Low attrition, strong community, and good culture
Our people are engaged, retained, and committed to your success.
Focus on innovation, people, and culture
We continuously evolve our solutions to deliver meaningful impact.
What We Offer
No matter the industry, businesses of all sizes benefit from outsourcing to Connect Centre. We'll tailor our solutions and services to meet your needs while providing your customers with exceptional experiences.
Collaborative/Shared Solutions
We provide unified communications systems and interfaces that help create seamless, collaborative endeavours connecting customers and businesses to offer real-time solutions with minimal downtime.
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Customised/Focused Solutions
We offer highly focused, personalised caller solutions that cater to various industries, caller preferences, and more, giving you flexibility to support your diverse customer base.
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Hybrid AI & Human CX Solutions
Integrating hybrid AI solutions can empower agents to deliver optimal customer experiences at all times, allowing you to provide streamlined services that enhance efficiency while minimising downtime.
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Banking Solutions (Webcall, Financial)
We also provide in-depth financial service solutions that maximise customer satisfaction and drive your banking success. From virtual receptionists to dedicated caller support, we enable you to go further while safeguarding your customers' data.
Find Out MoreIndustries We Proudly Serve
Our call centre solutions encompass a broad range of industries where caller support is paramount in delivering optimal support and maintaining customer satisfaction at every stage.
Industrial equipment
Engineering
Medical & Healthcare
Telecommunication
Food & Beverage (F&B)
Financial Services
Information Technology
Fast Moving Consumer Goods (FMCG)Clients Who Trust Us
From ministries and statutory boards to global brands, 61 organisations across six industries rely on Connect Centre.
Public Service 19
Facility Management / Fault Reporting 13
Finance & CPF 3
Industrial / Medical / Logistics 6
Retail / F&B / Energy 7
Insurance & Property 13
Our Clients and Partners Stories
"People Advantage Pte Ltd has partnered with Connect Centre since April 2023 on workforce development initiatives for underserved communities. I've worked closely with their leadership team to co-create inclusive employment pathways.
Track record of collaboration: the Prisons Call Centre Project with Yellow Ribbon Singapore, training and placing inmate agents, and Anti-Scam Hotline Support, augmenting our manpower by supporting our night shift operations and providing Business Continuity Planning (BCP) coverage. Connect Centre has consistently demonstrated operational reliability, adaptability, and a strong commitment to social outcomes."
"As we commemorate the first anniversary of our collaboration, I want to take this opportunity to express my heartfelt appreciation for the strong partnership between SPD and Connect Centre. Your team's dedication, professionalism, and commitment to inclusivity have truly made this collaboration a rewarding experience.
Over the past year, our partnership has seen the successful deployment of our Customer Service Associates at Connect Centre. With your team's guidance, training and job accommodation, they have progressed in developing their skillsets."
"HCSA Highpoint, a signature programme under HCSA Community Services, has had the privilege of partnering with Connect Centre on training and development initiatives designed to support the reintegration of ex-offenders into society.
Throughout our collaboration, Connect Centre has consistently demonstrated a high level of professionalism, excellence, and dedication. Their structured programmes and services are thoughtfully designed and effectively address the needs of individuals seeking to rebuild their lives. By equipping participants with skills, resources, and confidence, Connect Centre plays a pivotal role in fostering sustainable reintegration outcomes. HCSA Highpoint values this partnership and recognises Connect Centre as a reliable and impactful collaborator in advancing community reintegration efforts."
"The National Gallery Singapore (NGS) would like to commend Connect Centre Pte Ltd (CC) for their support in providing contact centre services over the past nine years, since 2016.
Throughout this partnership, CC has consistently demonstrated reliability and a strong commitment to service excellence. We are particularly appreciative of their willingness to adapt to evolving operational needs as they serve as a key touchpoint in our visitors' communications."
Our Commitment to Social Responsibility
We are proud to play a role in fostering positive change through our partnership with the Yellow Ribbon Project and the Singapore Prison Service. As part of this commitment, we operate a call centre within Changi Prison, creating meaningful opportunities for the rehabilitation and employment of ex-offenders.
Since 2008, over 1,000 ex-offenders have been placed into the workforce, and we operate the Prison Visitation Call Centre at Changi. Our inclusive hiring extends to low-income families and single mothers, and, through our collaboration with the SPD Contact Centre at Enabling Village, to persons with disabilities.
Connect Centre is a registered social enterprise under the raiSE framework and was named a Champion of Good by the Company of Good (NVPC) on 17 July 2025.
Helping You Stay Informed and Inspired
What Is Back-Office Support and Why Is It Important to Outsource?
Business Process Outsourcing (BPO): What It Is and How It Contributes to Business Success
Understanding Omnichannel Contact Centres and How to Implement Them for Your Business
How Outsourced Telemarketing Services Add Value to Companies
Everything You Need to Know
Get in Touch
Are you curious about Connect Centre and how we can empower your organisation with our comprehensive call centre solutions and technologies? Fill out the contact form, and we will get back to you as soon as possible!
- +65 6701 1188
- contactus@connectcentregroup.com
- HQ Office: 203 Henderson Road, #10-13 Henderson Industrial Park, Singapore 159546
- Ubi Office: 3015A Ubi Road 1, #03-01, Singapore 408705