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Connect Centre Academy · Training

Customer experience, taught by the people who run it.

Connect Centre offers training programmes in customer experience and contact centre operations, built from twenty years of running the real thing, delivered by trainers with relevant industry experience and genuine subject-matter expertise.

View the eight programmes Corporate enquiries
08

training programmes across customer experience, contact-centre operations, AI, problem solving and leadership

A Connect Centre trainer coaching a multi-racial group of trainees
The catalogue

Eight programmes. One standard.

Every programme follows the same discipline: defined learning objectives, a structured lesson plan, participant workbook, practical activities and assessment, reviewed internally and approved by management before it is ever delivered.

Not sure which programme fits your team? Tell us your goals, we'll recommend the right one.

Talk to us about training
How we teach

Not a lecture. A workout.

Sessions blend instruction with practice, so learning holds up under a real headset.

  • Lecture
  • Group discussion
  • Role play
  • Case studies
  • Simulations
  • AI demonstrations
  • Practical exercises

The learning environment

Training rooms are set up for doing, not just listening:

  • Comfortable seating
  • Projector & whiteboard
  • Internet access & audio system
  • AI demonstration capability
  • Training laptops (where applicable)
The learner journey

From first enquiry to certificate, every step is owned

One end-to-end workflow governs every programme we run. No loose ends, no learner left wondering what happens next.

  1. 1Client enquiry
  2. 2Training needs discussion
  3. 3Recommend suitable course
  4. 4Quotation / registration
  5. 5Confirmation & invoice
  6. 6Trainer assigned
  7. 7Training materials prepared
  8. 8Training delivery
  9. 9Assessment
  10. 10Course evaluation
  11. 11Certificate issued
  12. 12Post-training follow-up
  13. 13Continuous improvement

Assessment may include a quiz, practical assessment, role play, observation or group presentation, depending on the course, with passing criteria determined by the course requirements. Certificates are issued after meeting attendance requirements, passing assessment where applicable, and completing the course evaluation.

Our service standards

We answer to the same standards we teach

1

working day to acknowledge every enquiry

3

working days to process your application

2

working days to respond to feedback or complaints

The trainers

Practitioners first

01

Industry experience

Every trainer brings relevant industry experience and demonstrated subject-matter expertise, shaped by Connect Centre's own operational experience since 2004.

02

Material that stays current

Course materials are updated regularly, informed by participant feedback, client feedback, industry developments, AI technology updates and customer-experience trends.

03

Professional conduct

Trainers maintain professional conduct and attend professional development where applicable, the same bar we hold our contact-centre teams to.

Training with a mission

Inclusive-workforce training pathways

For two decades we have trained and employed people the labour market too often overlooks. These pathways pair structured training with real employment outcomes.

Reintegration cohorts

With Yellow Ribbon Singapore and the Singapore Prison Service, we train inmates and ex-offenders as contact-centre agents inside our Changi Prison operation, building skills, confidence and a track record before release.

Persons with disabilities

With partners such as SPD, we train and deploy persons with disabilities as Customer Service Associates, with job accommodation designed into the role from day one.

Agency & social-sector partners

We work with community partners such as HCSA Highpoint and People Advantage (Certis Group) to design cohort programmes for the communities they serve.

Employer-sponsored cohorts

Organisations building inclusive teams can sponsor cohort training with placement into supervised roles across our operations and client campaigns.

Training information

The details, in plain sight

Training providerConnect Centre Group Pte Ltd, operating a multi-channel contact centre in Singapore since 2004
Training venues203 Henderson Road, #10-13 Henderson Industrial Park, Singapore 159546 · 3015A Ubi Road 1, #03-01, Singapore 408705
How to registerWebsite, email, phone enquiry, or corporate booking, we confirm availability, verify participant details, send confirmation and issue an invoice where applicable
Attendance & certificatesAttendance is recorded digitally via Singpass (learner guide); certificates are issued on meeting attendance requirements, passing assessment where applicable, and completing the course evaluation
Fees & quotationProgramme fees, dates and registration terms are provided in writing at enquiry, before any commitment
Records & dataRegistration, attendance, assessment and certificate records are securely maintained in accordance with data-protection requirements

Feedback is welcome through evaluation forms, email, telephone, our website or corporate clients, every item is categorised, and corrective actions are documented. Learners receive full programme details, including objectives, schedule, fees and any balance payable, in their registration agreement before enrolment.

Enquire

Build a customer-service team that's actually trained for the job

Tell us about your team and your goals, we'll discuss your training needs, recommend the right programme and send a written quotation. Enquiries acknowledged within one working day.

Email a training enquiry Call +65 6701 1188