Connecting People Everywhere

Since 2004, Connect Centre has been a pioneer in social entrepreneurship, a multi-channel outsourced contact centre built to create meaningful pathways for ex-offenders to reintegrate into society through sustainable, dignified employment.

Get a Free Consultation

Established inside Changi Women's Prison

~0%

of our workforce are ex-offenders

ex-offenders reintegrated into society

countries, Singapore, Malaysia, Indonesia

Who We Are

A social enterprise, not just a contact centre

Connect Centre Pte Ltd delivers professional, multi-channel customer experience for enterprises and government institutions across Southeast Asia, customer service, technical support, tele-sales, emergency response and back-office, across voice, chat, email, WhatsApp and AI.

But what sets us apart is who delivers it. We operate a contact centre inside Changi Prison in partnership with the Yellow Ribbon Project and the Singapore Prison Service, training and employing inmates and ex-offenders as skilled agents, and creating inclusive roles for persons with disabilities and other underserved communities. Doing good and doing good work are, for us, the same thing.

See Our Awards

A Group of Three SMEs

Connect Centre Pte Ltd (est. 2004), Webcall Pte Ltd, Connect Centre Sdn Bhd (Malaysia) and PT Connect Andalan (Indonesia).

S8 Government Financial Grade

Graded S8 for Singapore Government tenders, a turnover / tendering capacity of S$10M.

~180-Seat Call Floor, 24/7

Round-the-clock coverage across Singapore, Malaysia and Indonesia.

Our Purpose

Vision & Mission

Our Vision

"Strong & Positive Relationships between Businesses & their Customers, bridged and fostered by Connect Centre."

Our Mission

"To provide superior contact centre services that are seamless, pleasant and supportive to the end users, and of superior quality yet cost effective to our clients."

Real Moments